Péntek, ÁdámPierog, AnitaKovács, Tamás2026-01-142026-01-142024-12-30Applied Studies in Agribusiness and Commerce, Vol. 18 No. 2 (2024): APSTRACT ,1789-221Xhttps://hdl.handle.net/2437/402098The increasing availability of information and communication technology (ICT) has boosted interest in ICT-based microservices. Limited research examines the efficacy of ICT-based microservices and administrative burden-alleviating solutions for small and medium enterprises (SMEs) within a domestic context. This study investigated the potential of such solutions through a case study on a custom language training SME. Key workflows with administrative burdens were identified using an expert interview, leading to the design and development of a custom mobile application. The researchers developed an easily adaptable, general-purpose layer structure during the development process. Results suggest automating essential, low-cost elements of SMEs' internal and external processes through digitalisation and on-demand support can increase competitiveness and employee satisfaction. Further research with a larger sample size could solidify these initial findings and inform broader SME development strategies. Additionally, investigating the long-term impact on factors like employee skill development and customer satisfaction would provide valuable insights for SMEs considering such solutions.application/pdfmicro-enterprise,SMEmobile applicationICTdigital maturityfolyóiratcikkOpen AccessÁdám Péntek, Anita Pierog, Tamás Kovácshttps://doi.org/10.19041/APSTRACT/2024/2/3Applied Studies in Agribusiness and Commerce218APSTRACT1789-7874