Lazányi, Kornélia2021-06-282021-06-282010-10-30Applied Studies in Agribusiness and Commerce, Vol. 4 No. 3-4 (2010) ,1789-221Xhttps://hdl.handle.net/2437/317963Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers. Emotional labour produces multiple positive consequences for organizations, such as constant performance by employees, uniform image, and regular, satisfied customers. Of all effects of emotional labour on individuals,literature discusses the negative ones mostly. This study is to demonstrate that emotional labour may as well have positive effects on individuals.application/pdfemotional labourside-effectspositive side-effectsfolyóiratcikkOpen AccessUniversity of Debrecen, Faculty of Economics and Business, Hungaryhttps://doi.org/10.19041/APSTRACT/2010/3-4/11Applied Studies in Agribusiness and Commerce3-44APSTRACT1789-7874