Performance Modelling of Call Centres

A tétel rövid nézete
dc.contributor.advisorSztrik, János
dc.contributor.authorYusuf, Musa
dc.contributor.departmentDE--Informatikai Karhu_HU
dc.date.accessioned2018-03-12T14:47:05Z
dc.date.available2018-03-12T14:47:05Z
dc.date.created2018
dc.description.abstractHuge cost have been realised from the growing number of call Centres Company worldwide. There is benefit for customers as well as the multiple servers queuing system. I considered a case to serve the whole queue with a fix service rate, if there is a long queue of customers. If the customers in a queue could not reach up to the require numbers of customer to be serve as when they arrive in group then individually they could be served with different service rate. Call centres need to have an idea on how their agents are organised to have them fixed to each period to know how many agent would be needed for specified periods. To achieve a high performance there have to be an equilibrium between low waiting time and high quality services.hu_HU
dc.description.courseComputer Sciencehu_HU
dc.description.degreeMSc/MAhu_HU
dc.format.extent66hu_HU
dc.identifier.urihttp://hdl.handle.net/2437/248627
dc.language.isoenhu_HU
dc.subjectPerformance Modellinghu_HU
dc.subjectCall Centershu_HU
dc.subject.dspaceDEENK Témalista::Informatikahu_HU
dc.titlePerformance Modelling of Call Centreshu_HU
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Gyűjtemények
Hallgatói dolgozatok (Informatikai Kar)