This thesis focuses on how companies can effectively use SAP Smart Forms to improve their business processes. Secondly, it goes to detail about the tools and features that Smart Forms have and how they can be customized for different companies. The prime objective is to demonstrate that companies employing SAP Smart Forms will not only be more effective but also able to be flexible in reacting to the changes in the market. SAP Smart Forms is an established tool in the business arena providing a more straightforward, flexible way to generate forms without much coding effort. SAP Smart Forms are a vital part of any firm seeking to improve its document-centric business processes.