HOW TO INCREASE WORKFLOW EFFICIENCY FOR MICRO AND SMALL BUSINESSES WITH A CUSTOM-BUILT MOBILE APP IN HUNGARY - A CASE STUDY FOR A LANGUAGE LEARNING SCHOOL

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dc.contributor.authorPéntek, Ádám
dc.contributor.authorPierog, Anita
dc.contributor.authorKovács, Tamás
dc.date.accessioned2026-01-14T12:00:13Z
dc.date.available2026-01-14T12:00:13Z
dc.date.issued2024-12-30
dc.description.abstractThe increasing availability of information and communication technology (ICT) has boosted interest in ICT-based microservices. Limited research examines the efficacy of ICT-based microservices and administrative burden-alleviating solutions for small and medium enterprises (SMEs) within a domestic context. This study investigated the potential of such solutions through a case study on a custom language training SME. Key workflows with administrative burdens were identified using an expert interview, leading to the design and development of a custom mobile application. The researchers developed an easily adaptable, general-purpose layer structure during the development process. Results suggest automating essential, low-cost elements of SMEs' internal and external processes through digitalisation and on-demand support can increase competitiveness and employee satisfaction. Further research with a larger sample size could solidify these initial findings and inform broader SME development strategies. Additionally, investigating the long-term impact on factors like employee skill development and customer satisfaction would provide valuable insights for SMEs considering such solutions.en
dc.formatapplication/pdf
dc.identifier.citationApplied Studies in Agribusiness and Commerce, Vol. 18 No. 2 (2024): APSTRACT ,
dc.identifier.doihttps://doi.org/10.19041/APSTRACT/2024/2/3
dc.identifier.eissn1789-7874
dc.identifier.issn1789-221X
dc.identifier.issue2
dc.identifier.jatitleAPSTRACT
dc.identifier.jtitleApplied Studies in Agribusiness and Commerce
dc.identifier.urihttps://hdl.handle.net/2437/402098
dc.identifier.volume18
dc.languageen
dc.relationhttps://ojs.lib.unideb.hu/apstract/article/view/14573
dc.rights.accessOpen Access
dc.rights.ownerÁdám Péntek, Anita Pierog, Tamás Kovács
dc.subjectmicro-enterpriseen
dc.subject,SMEen
dc.subjectmobile applicationen
dc.subjectICTen
dc.subjectdigital maturityen
dc.titleHOW TO INCREASE WORKFLOW EFFICIENCY FOR MICRO AND SMALL BUSINESSES WITH A CUSTOM-BUILT MOBILE APP IN HUNGARY - A CASE STUDY FOR A LANGUAGE LEARNING SCHOOLen
dc.typefolyóiratcikkhu
dc.typearticleen
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APSTRACT - Applied Studies in Agribusiness and Commerce (DE-journals)