Performance Evaluation of Infocommunication Systems

A tétel rövid nézete
dc.contributor.advisorSztrik, János
dc.contributor.authorXie, Yu
dc.contributor.departmentDE--Informatikai Karhu_HU
dc.date.accessioned2019-04-29T09:03:19Z
dc.date.available2019-04-29T09:03:19Z
dc.date.created2019-04-26
dc.description.abstractIn this thesis, we introduce the theory of Call Center and Key technology, then consider the Call Center system as a queue model and using them to study to how to evaluate the performance of Call Center. We analyze four main queue model including Erlang-C queue model, Erlang-B queue model, Erlang-A queue model and M/M/S/K+M model separately, using Matlab applicaton to programe their performance formulas, suming up their characteristic, using conditon, advantagae, disadvantage and the effect of each factor to the system.hu_HU
dc.description.correctorN.I.
dc.description.courseComputer Science Engineeringhu_HU
dc.description.degreeMSc/MAhu_HU
dc.format.extent60hu_HU
dc.identifier.urihttp://hdl.handle.net/2437/266345
dc.language.isoenhu_HU
dc.subjectCall centerhu_HU
dc.subjectQueue Modelhu_HU
dc.subjectBirth and death processhu_HU
dc.subjectSteady-state distributionhu_HU
dc.subjectCustomer impatiencehu_HU
dc.subject.dspaceDEENK Témalista::Informatikahu_HU
dc.titlePerformance Evaluation of Infocommunication Systemshu_HU
dc.title.subtitleModelling of Call Centrehu_HU
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