Practice based course of Information Technology Service Management for BSc students

Abstract

Currently IT systems are primarily observed as sets of services, for example finance services can be accessed via the Internet. The IT background of an enterprise has strategic importance in its activity, but it is also important, that IT helps the enterprise supporting course of business really from the background. To implement this kind of conception, IT Infrastructure Library (ITIL) provides practical advices. The paper describes the topic of an optional course which introduces BSc students to the subject of IT Service Management the way that it can be used as a practice supplement beside theory courses of IT Service Management.