Impact of Perceived Healthcare Service Quality on the Overall Patient Satisfaction in Jordan’s Private Hospitals: A Review for Managerial Decision-Making

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Healthcare is critical to the overall well-being of individuals. Quality of service in healthcare is of great importance to healthcare facilities all over the world. With the growing awareness among patients and increasing competition among hospitals, patients' perception of healthcare quality has become very important. The aim of this study is to measure the impact of perceived healthcare service quality on patient satisfaction in Jordan’s

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perceived service quality, healthcare, healthcare service, SERVQUAL, Patient satisfaction
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