Value Creation along a Production-Service Value Chain

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dc.contributor.authorGerse-Krizsa, Teréz
dc.contributor.authorKalló, Noémi
dc.date.accessioned2023-02-20T14:31:39Z
dc.date.available2023-02-20T14:31:39Z
dc.date.issued2022-10-14
dc.description.abstractToday’s products and services are so complicated and intertwined that their individual value creation is hard to determine. It is especially true when the products and services are necessary complements of each other and when they are affecting customer satisfaction for a long time. In the case of durable products needing professional installment service, the study of value creation poses many difficulties. Our research shows and emphasizes the process characteristic of value creation, and how the different steps (production, service, long-term use) should be looked at, and what further analyses can be done.en
dc.description.abstractToday’s products and services are so complicated and intertwined that their individual value creation is hard to determine. It is especially true when the products and services are necessary complements of each other and when they are affecting customer satisfaction for a long time. In the case of durable products needing professional installment service, the study of value creation poses many difficulties. Our research shows and emphasizes the process characteristic of value creation, and how the different steps (production, service, long-term use) should be looked at, and what further analyses can be done.hu
dc.formatapplication/pdf
dc.identifier.citationInternational Journal of Engineering and Management Sciences, Vol. 7 No. 2 (2022) , 91-99
dc.identifier.doihttps://doi.org/10.21791/IJEMS.2022.2.7.
dc.identifier.eissn2498-700X
dc.identifier.issue2
dc.identifier.jtitleInternational Journal of Engineering and Management Sciences
dc.identifier.urihttps://hdl.handle.net/2437/345978en
dc.identifier.volume7
dc.languageen
dc.relationhttps://ojs.lib.unideb.hu/IJEMS/article/view/11041
dc.rights.accessOpen Access
dc.rights.ownerTeréz Gerse-Krizsa, Noémi Kalló
dc.subjectcustomer valueen
dc.subjectvalue creationen
dc.subjectvalue chainen
dc.subjectcustomer valuehu
dc.subjectvalue creationhu
dc.subjectvalue chainhu
dc.titleValue Creation along a Production-Service Value Chainen
dc.typefolyóiratcikkhu
dc.typearticleen
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International Journal of Engineering and Management Sciences (DE-journals)