Queuing theory - call centre

A tétel rövid nézete
dc.contributor.advisorSztrik, János
dc.contributor.authorDhawan, Sohail
dc.contributor.departmentDE--Informatikai Karhu_HU
dc.date.accessioned2015-12-14T10:43:16Z
dc.date.available2015-12-14T10:43:16Z
dc.date.created2015-12-14
dc.description.abstractQueuing theory is a part of probability theory which has evolved since 1909 by A.K. Erlang. My thesis here describes the importance of queuing theory in business such as of a Call Centre. Call centre provides services to customers and clients in help and they can only receive it by calling the agents and sometimes there are no free agents/servers to facilitate or help them. The part of Call centres which deals with the waiting customers in line and their measures to increase efficiency is known as queuing theory. Queuing theory has proved its way to be one of the major leading factor for organizations as a business point of view.hu_HU
dc.description.correctorN.I.
dc.description.courseComputer Sciencehu_HU
dc.description.degreeBSc/BAhu_HU
dc.format.extent51 p.hu_HU
dc.identifier.urihttp://hdl.handle.net/2437/220614
dc.language.isoenhu_HU
dc.subjectQueuing theoryhu_HU
dc.subjectcall center
dc.subjectErlang C
dc.subject.dspaceDEENK Témalista::Informatikahu_HU
dc.titleQueuing theory - call centrehu_HU
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