Performance modelling of call centers

A tétel rövid nézete
dc.contributor.advisorSztrik, János
dc.contributor.authorAhmed, Nizar
dc.contributor.departmentDE--Informatikai Karhu_HU
dc.date.accessioned2021-05-07T13:12:54Z
dc.date.available2021-05-07T13:12:54Z
dc.date.created2021
dc.description.abstractA shy try to see how important Queuing theory and what a significant role it can play in improving the quality of services in our life, As the global call center industry continues to grow, Starting by reviewing the process in the call centers, Knowing its characteristics, and how do we evaluate the service level, Also how it shows the call centers depend on this field in order to optimize their services and gain the client satisfaction; In addition to the way they handle the incoming calls. Also this study slightly focus on how Erlang models work in the call centers.hu_HU
dc.description.courseComputer science engineeringhu_HU
dc.description.degreeBSc/BAhu_HU
dc.format.extent51hu_HU
dc.identifier.urihttp://hdl.handle.net/2437/309015
dc.language.isoenhu_HU
dc.subjectQueueing theoryhu_HU
dc.subjectservice levelhu_HU
dc.subjectservice timehu_HU
dc.subject.dspaceDEENK Témalista::Informatikahu_HU
dc.titlePerformance modelling of call centershu_HU
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