Impact of labor Turnover on The Service Quality of Hotels

A tétel rövid nézete
dc.contributor.authorSaleh, Motasem
dc.contributor.authorKabalan, H.
dc.date.accessioned2021-06-29T11:05:07Z
dc.date.available2021-06-29T11:05:07Z
dc.date.issued2020-12-10
dc.description.abstractThis study aimed to know the dimensions of labor turnover (low morale, poor employees training, payment, job satisfaction) and study the effect of these dimensions on the quality of service in hotels. The results of multiple regression show that there is an effect of dimensions labor turnover on quality of service. Correlation between labor turnover and tangibility was the strongest and there is a moderate relationship between labor turnover and each of responsibility, reliability, assurance, and empathy.en
dc.description.abstractThis study aimed to know the dimensions of labor turnover (low morale, poor employees training, payment, job satisfaction) and study the effect of these dimensions on the quality of service in hotels. The results of multiple regression show that there is an effect of dimensions labor turnover on quality of service. Correlation between labor turnover and tangibility was the strongest and there is a moderate relationship between labor turnover and each of responsibility, reliability, assurance, and empathy.hu
dc.formatapplication/pdf
dc.identifier.citationInternational Journal of Engineering and Management Sciences, Vol. 5 No. 3 (2020) , 98-105
dc.identifier.doihttps://doi.org/10.21791/IJEMS.2020.3.10
dc.identifier.eissn2498-700X
dc.identifier.issue3
dc.identifier.jtitleInternational Journal of Engineering and Management Sciences
dc.identifier.urihttps://hdl.handle.net/2437/318913en
dc.identifier.volume5
dc.languageen
dc.relationhttps://ojs.lib.unideb.hu/IJEMS/article/view/5777
dc.rights.accessOpen Access
dc.rights.ownerMotasem Saleh, H. Kabalan
dc.subjectlabor turnoveren
dc.subjectservice qualityen
dc.subjectlow moraleen
dc.subjectpoor employees trainingen
dc.subjectpaymenten
dc.subjectjob satisfactionen
dc.subjectlabor turnoverhu
dc.subjectservice qualityhu
dc.subjectlow moralehu
dc.subjectpoor employees traininghu
dc.subjectpaymenthu
dc.subjectjob satisfactionhu
dc.titleImpact of labor Turnover on The Service Quality of Hotelsen
dc.typefolyóiratcikkhu
dc.typearticleen
Fájlok
Eredeti köteg (ORIGINAL bundle)
Megjelenítve 1 - 1 (Összesen 1)
Nincs kép
Név:
PDF
Méret:
1.04 MB
Formátum:
Adobe Portable Document Format
Letöltés
Gyűjtemények
International Journal of Engineering and Management Sciences (DE-journals)