Implications of Information Technology Service Management

A tétel rövid nézete
dc.contributor.advisorFazekas, Gábor
dc.contributor.authorPirzad, Fardin
dc.contributor.departmentDE--TEK--Informatikai Karhu_HU
dc.date.accessioned2012-05-30T11:35:31Z
dc.date.available2012-05-30T11:35:31Z
dc.date.created2012
dc.date.issued2012-05-30T11:35:31Z
dc.description.abstractChapter 1 is the Introduction which explains the connection of organizations and businesses to the IT service providers. In chapter 2 we discussed the basic concepts of ITIL and the function processes across the lifecycle. Chapter 3 is the main chapter of this thesis and it consists of the important service management processes. Moreover the goals, benefits and processes are explained in detail. Chapter 4 covers the implementation of the service desk which is vital in today’s organizations. And finally gathering and analyzing requirements are explained in chapter 5 to help readers understand the requirements needed.hu_HU
dc.description.courseMaster Of Science In Computer science And Information Technologyhu_HU
dc.description.degreeMschu_HU
dc.format.extent63hu_HU
dc.identifier.urihttp://hdl.handle.net/2437/129613
dc.language.isoenhu_HU
dc.subjectITILhu_HU
dc.subject.dspaceDEENK Témalista::Informatikahu_HU
dc.titleImplications of Information Technology Service Managementhu_HU
Fájlok
Gyűjtemények
Hallgatói dolgozatok (Informatikai Kar)