EXPLORING THE VIABILITY OF SERVICE ROBOTS IN PERFORMING HUMAN AESTHETIC LABOUR IN THE HOSPITALITY INDUSTRY

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dc.contributor.authorElmohandes, Nirmeen
dc.contributor.authorPető, Károly
dc.date.accessioned2024-07-22T20:12:13Z
dc.date.available2024-07-22T20:12:13Z
dc.date.issued2023-11-23
dc.description.abstractThis literature review seeks to investigate the value of human aesthetic labour in light of the growing deployment of robotic service workers. As automation continues to advance and replace human workers in a variety of industries, including service industries such as retail, hospitality, and entertainment, the role, value and the significance of aesthetics and the human touch grows. Due to the contemporary nature of the topic, researchers combed databases like Scopus, Web of Science, and Google Scholar for relevant articles using terms like "human aesthetic labour," "robotic service workers," and "service industry." This review will investigate the extent to which the rise of robotic service workers has altered the perception and value of human aesthetic labour. The findings of this research review will contribute to the ongoing discussion on the future of work in the service industry and provide businesses with insights on the significance of preserving human aesthetic labour and its impact on customer and guest experience as well as business performance.    en
dc.description.abstractThis literature review seeks to investigate the value of human aesthetic labour in light of the growing deployment of robotic service workers. As automation continues to advance and replace human workers in a variety of industries, including service industries such as retail, hospitality, and entertainment, the role, value and the significance of aesthetics and the human touch grows. Due to the contemporary nature of the topic, researchers combed databases like Scopus, Web of Science, and Google Scholar for relevant articles using terms like "human aesthetic labour," "robotic service workers," and "service industry." This review will investigate the extent to which the rise of robotic service workers has altered the perception and value of human aesthetic labour. The findings of this research review will contribute to the ongoing discussion on the future of work in the service industry and provide businesses with insights on the significance of preserving human aesthetic labour and its impact on customer and guest experience as well as business performance.  hu
dc.formatapplication/pdf
dc.identifier.citationEconomica, Vol. 14 No. 1-2 (2023) , 60-68
dc.identifier.doihttps://doi.org/10.47282/economica/2023/14/1-2/12928
dc.identifier.eissn2560-2322
dc.identifier.issn1585-6216
dc.identifier.issue1-2
dc.identifier.jtitleEconomica
dc.identifier.urihttps://hdl.handle.net/2437/376080
dc.identifier.volume14
dc.languageen
dc.relationhttps://ojs.lib.unideb.hu/economica/article/view/12928
dc.rights.accessOpen Access
dc.rights.ownerEconomica
dc.subjectAesthetic labouren
dc.subjectService robotsen
dc.subjectHuman labouren
dc.subjectRobot aestheticsen
dc.titleEXPLORING THE VIABILITY OF SERVICE ROBOTS IN PERFORMING HUMAN AESTHETIC LABOUR IN THE HOSPITALITY INDUSTRYen
dc.typefolyóiratcikkhu
dc.typearticleen
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