Modelling Analysis Of A Call Center

A tétel rövid nézete
dc.contributor.advisorSztrik, János
dc.contributor.authorObaseki, Ehimwenma Valerie
dc.contributor.departmentDE--TEK--Informatikai Karhu_HU
dc.date.accessioned2013-05-24T08:15:38Z
dc.date.available2013-05-24T08:15:38Z
dc.date.created2013-05-24
dc.date.issued2013-05-24T08:15:38Z
dc.description.abstractA call center offers telephone based services. An illustration of the traffic flow has been shown. Incoming calls waiting to be serviced by c identical agent. All these are connected to the ACD(Automatic Call Distributor) which handles the queue,stores operational data and directs calls to the available agents. Queuing models have be shown and the visibility of it’s application to call centers were also analyzed. Emphasis were made on some queuing models. It is very important to note the importance of queuing models when it’s related to call center model because it helps with various calculation of the waiting time,service level,arival rate,staffing etc. All these mentioned are the instruments used to analyze a call center modelling.hu_HU
dc.description.correctorN.I.
dc.description.courseSoftware Engineeringhu_HU
dc.description.degreeBSc/BAhu_HU
dc.format.extent71 p.hu_HU
dc.identifier.urihttp://hdl.handle.net/2437/169192
dc.language.isoenhu_HU
dc.subjectModellinghu_HU
dc.subjectQueuinghu_HU
dc.subject.dspaceDEENK Témalista::Informatika::Információtechnológiahu_HU
dc.subject.dspaceDEENK Témalista::Informatikahu_HU
dc.titleModelling Analysis Of A Call Centerhu_HU
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Gyűjtemények
Hallgatói dolgozatok (Informatikai Kar)